FAQ
Find answers to common questions about our products, services, and more.
Quality Assurance
Each piece is made to order in our studio with great care. Crafted in Sterling Silver and 18k Gold Vermeil, we ensure the highest quality by soldering every jump ring for lasting durability. As hand-made creations, our jewelry carries subtle variations - a celebration of the human touch that makes each one uniquely yours.
Returns and Exchanges
Each piece is made to order, so we cannot accept returns. If your jewelry arrives damaged, please contact us within 7 days for a repair or replacement. All Kavanah pieces include a one-year warranty that covers normal wear and craftsmanship issues. After this period, we continue to offer repairs for a small fee - so your piece can be cherished for years to come, and even passed down as a modern heirloom.
For more details about our returns and exchanges, please see our full policy in the footer.
Shipping Information
We offer free standard shipping worldwide on orders over $150.
Standard shipping is sent via Israel Post and typically arrives within about 3 weeks.
Please note that customs duties and import taxes are not included and may apply upon delivery.
For a faster, more seamless experience, DHL Express door-to-door shipping is also available at checkout.
This option includes all taxes and customs fees prepaid, so your order arrives without unexpected charges.
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For local delivery within Israel, you can choose between standard shipping, which may take a bit longer, or DHL Express door-to-door shipping, which usually arrives within 1 to 3 business days.
Gold Vermeil:
We do all of our own gold vermeil in our studio: a thick layer of 18k gold (in our studio its 3.5 microns) over solid Sterling Silver. This combination makes it naturally hypoallergenic, and with its generous thickness, durable enough to last for decades with proper care.
The Color of 18K Gold Vermeil - has a rich, warm yellow tone - reminiscent of ancient gold and sacred artifacts.
Over time, as it’s worn and loved, the color may soften slightly, developing a more subtle hue.
We see this gentle evolution as part of its beauty - a reflection of time and life lived.
Care Instructions
Shower with it, swim in the sea, work out in it. Our jewelry is meant to be worn and enjoyed. Over time it may change a little, that’s part of the story. If you want to keep it looking its best, just avoid chlorine (pools and hot tubs).